Global CX Day 2021
CREATIVITY. How do you become your best self
in the EXPERIENCE ECONOMY?
See you online!
Global CX Day 2021 is delivered entirely online, and we've invited over the best speakers for you to enjoy. These are CX professionals that everyone in CX simply NEEDS to hear. Dip in and watch the specific talks you need to transform your experiences, or catch them all. It’s up to you!
View the schedule
Featured talks
Not sure what to watch? Here are some talks you won't want to miss.
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Why you need more punk in your CX life
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Fireside Chat: What's Up, Experience Economy?
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Fireside Chat: Beyond Happiness - How Authentic Leaders Prioritize Purpose and People for Growth and Impact
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Fireside Chat: How innovation and creativity help developing great products and experiences
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The Asian Experience: Eat, Pray and Love
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Back to Basics: What is great customer experience for grocery retailing made of?
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Inclusive Customer Experience: Same Needs – Equal Experience
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Innovative storytelling defines exceptional Customer Experience
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Make CX Your Business: Turning Pain into Gain Creatively
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Re-establishing the human connection
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ROC: Return on Creativity
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CX Award Finland
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Yle - more than 5 million experiences of customership
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Stepping up design maturity — lessons from OP Financial Group
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Creativity is key when it comes to Journey Mapping
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Success Through Funmaster Commitment
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Customer experience and the next chapter for travel in Africa
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Speech Recognition: Better customer service, conversational AI, and Experience Economy
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Welcome - Global track
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Hub of innovation – future proofing the business
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Roundtable: A World Tour On Creativity
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Showmanship Through Service: CX Lessons from the Hospitality Industry’s COVID Response
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CX Creativity in Government Sector
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The Future of Designing Accessible Experiences
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Customer Experience doesn't matter. Memories do.
CX Day is the best day of this year!
It’s an opportunity to recognize great customer work, discover professional development opportunities, and strengthen professional networks.
Say hello to our Speakers
Our experts will be sharing their years of knowledge, strategies and tactics. If you’re focused on launching or growing your business we've got you covered. We couldn't be more excited about our lineup! Which ones will you watch?
Here's What Others Are Saying
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Global CX Day 2020 Attendee
It was memorable day! Amazing presentations, great bunch of CX experts from around the world. Perfect!
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Global CX Day 2020 Attendee
I really enjoyed the events and the talks were extremely insightful and well structured.
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Global CX Day 2020 Attendee
Relevant topics, experienced people, great format!
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Global CX Day 2020 Attendee
A very fruitful and learning journey event.