CREATIVITY. How do you become your best self
in the EXPERIENCE ECONOMY?
Global CX Day 2021 is delivered entirely online, and we've invited over the best speakers for you to enjoy. These are CX professionals that everyone in CX simply NEEDS to hear. Dip in and watch the specific talks you need to transform your experiences, or catch them all. It’s up to you!View the schedule
Fireside Chat: How innovation and creativity help developing great products and experiences
Fireside Chat: Beyond Happiness - How Authentic Leaders Prioritize Purpose and People for Growth and Impact
Fireside Chat: What's Up, Experience Economy?
Why you need more punk in your CX life
Back to Basics: What is great customer experience for grocery retailing made of?
The Asian Experience: Eat, Pray and Love
ROC: Return on Creativity
Re-establishing the human connection
Make CX Your Business: Turning Pain into Gain Creatively
Innovative storytelling defines exceptional Customer Experience
Inclusive Customer Experience: Same Needs – Equal Experience
CX Award Finland
Yle - more than 5 million experiences of customership
Stepping up design maturity — lessons from OP Financial Group
Creativity is key when it comes to Journey Mapping
Success Through Funmaster Commitment
Customer experience and the next chapter for travel in Africa
Speech Recognition: Better customer service, conversational AI, and Experience Economy
Welcome - Global track
Hub of innovation – future proofing the business
Roundtable: A World Tour On Creativity
Showmanship Through Service: CX Lessons from the Hospitality Industry’s COVID Response
CX Creativity in Government Sector
The Future of Designing Accessible Experiences
Customer Experience doesn't matter. Memories do.
It’s an opportunity to recognize great customer work, discover professional development opportunities, and strengthen professional networks.
Our experts will be sharing their years of knowledge, strategies and tactics. If you’re focused on launching or growing your business we've got you covered. We couldn't be more excited about our lineup! Which ones will you watch?
It was memorable day! Amazing presentations, great bunch of CX experts from around the world. Perfect!
I really enjoyed the events and the talks were extremely insightful and well structured.
Relevant topics, experienced people, great format!
A very fruitful and learning journey event.