Global CX Day 2021
CREATIVITY. How do you become your best self
in the EXPERIENCE ECONOMY?
See you online!
Global CX Day 2021 is delivered entirely online, and we've invited over the best speakers for you to enjoy. These are CX professionals that everyone in CX simply NEEDS to hear. Dip in and watch the specific talks you need to transform your experiences, or catch them all. It’s up to you!
View the schedule
Featured talks
Not sure what to watch? Here are some talks you won't want to miss.
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Adrian Swinscoe Customer experience advisor, author, speaker, workshop leader and aspirant punk, Punk CX
Why you need more punk in your CX life
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Sirte Pihlaja & Joe Pine
Fireside Chat: What's Up, Experience Economy?
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Jenn Lim & Sirte Pihlaja
Fireside Chat: Beyond Happiness - How Authentic Leaders Prioritize Purpose and People for Growth and Impact
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Michela Cocco & Beppe De Vincenti
Fireside Chat: How innovation and creativity help developing great products and experiences
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Santhakumaran Atmalingam Global Customer Experience Specialist, CX Expert Asia
The Asian Experience: Eat, Pray and Love
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Arhi Kivilahti Retail Strategy Consultant, Ada Insights
Back to Basics: What is great customer experience for grocery retailing made of?
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Maria Kallergi Customer Experience Manager, Dixons South East Europe
Inclusive Customer Experience: Same Needs – Equal Experience
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Faran Niaz CEO & Founder, CX Future
Innovative storytelling defines exceptional Customer Experience
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Sri Safitri DEVP Customer Experience & Digitalisation - Chief Digital Business Office, Telkom Indonesia
Make CX Your Business: Turning Pain into Gain Creatively
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Frederique Kamp Expert Lead CX and Value Propositions, ING
Re-establishing the human connection
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Mariana De Marchi Head of Customer Experience, Qualicorp
ROC: Return on Creativity
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Sirte Pihlaja & Teija Kuustonen
CX Award Finland
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Jaakko Lempinen Head of Customer Experience, Yle
Yle - more than 5 million experiences of customership
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Pia Hannukainen & Tuomas Manninen
Stepping up design maturity — lessons from OP Financial Group
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Clint Payne Senior Manager, Customer Experience, MultiChoice
Creativity is key when it comes to Journey Mapping
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Pia Adlivankin Chief executive officer, Linnanmäki Amusement Park
Success Through Funmaster Commitment
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Sean Hough Managing Director, Hidden Africa
Customer experience and the next chapter for travel in Africa
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Ville Rautio CTO, AI and Automation for CX, Elisa
Speech Recognition: Better customer service, conversational AI, and Experience Economy
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Ian Golding, Sirte Pihlaja, Julia Ahlfeldt, Beppe De...
Welcome - Global track
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Tomas Granlund Vice President, New Business Development, Fiskars Group
Hub of innovation – future proofing the business
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Mike Wittenstein, Reg Athwal, Graeme Codrington, Stef du...
Roundtable: A World Tour On Creativity
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Showmanship Through Service: CX Lessons from the Hospitality Industry’s COVID Response
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Abdulaziz Alshamsan Executive Director General Customer Experience, Ministry of Human Resources and Social Development at Kingdom of Saudi Arabia
CX Creativity in Government Sector
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Andreas Forsland Founder + CEO, Cognixion
The Future of Designing Accessible Experiences
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Gustavo Imhof Customer Insights Lead & Director, Avado / CX Ahead
Customer Experience doesn't matter. Memories do.
CX Day is the best day of this year!
It’s an opportunity to recognize great customer work, discover professional development opportunities, and strengthen professional networks.
Say hello to our Speakers
Our experts will be sharing their years of knowledge, strategies and tactics. If you’re focused on launching or growing your business we've got you covered. We couldn't be more excited about our lineup! Which ones will you watch?
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Here's What Others Are Saying
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Global CX Day 2020
Attendee
It was memorable day! Amazing presentations, great bunch of CX experts from around the world. Perfect!
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Global CX Day 2020
Attendee
I really enjoyed the events and the talks were extremely insightful and well structured.
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Global CX Day 2020
Attendee
Relevant topics, experienced people, great format!
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Global CX Day 2020
Attendee
A very fruitful and learning journey event.