Country tracks (live sessions) - times in EEST (GMT+3)
Belgium track
Talks to be updated
Brasil track
Watch pre-recording by Mariana De Marchi, Qualcorp: RoC - Return On Creativity
Hungary track (Co-creation workshop in this stream is in Hungarian, LIVE on-site only)(All times are CET +1h)
17.45-18.00 Pre-networking, Krisztina Kanizsai & Laura Tengerdi
18.00-18.05 Welcome, Laura Tengerdi
18.05-19.55 Co-creation workshop
18.05-18.15 Ice breaker, Krisztina Kanizsai
18.15-18.35 Ideation in small groups with ideation tools
18.35-18.45 Internal group discussion and voting
18.45-18.50 Gallery Walk as a tool to share and present, Krisztina Kanizsai
18.50-19.00 Break & networking
19.00-19.20 Story Boarding
19.20-19.40 Presentation and feedback
19.40-19.55 Ideas to be prioritised and turned into action plans, Krisztina Kanizsai
19.55-20.00 Wrap up
20.00-21.00 Pub networking
The Netherlands track (All talks in this stream are in Dutch, LIVE on-site only) (All times are CET +1h)
17.30-18.00 inloop
18.00 Aftrap: CX Day!
18.10 Customer Experience bij Heineken. Over klanten, en bier...
18.40 Customer Experience bij Oedipus - het verhaal van een micro brewery. Met een kleine proeverij!
19.05 Customer Experience in de horeca - klantbeleving door de lens van een doorgewinterde ondernemer
Afterwards there will be a snack and drink, maybe a quiz, plenty of music and the opportunity to catch up live with your CX colleagues. We close the evening around 10pm.
Watch pre-recording by Frederique Kamp, ING: Re-establishing the human connection
Switzerland track (All times are CET +1h)
19:30-19:40 Welcome and introduction Beppe De Vincenti, nexa Consulting
19:40-20:10 Gustavo Imhof, Avado: Customer Experience Don't Matter. Memories Do.
20:10-20:25 Q & A
20:25-20:55 Paulo Azerevedo, Credit Suisse: CX Leader as a change agent
20:55-21:10 Q & A
21:10-21:25 Prof.Dr. Michael Grund, HWZ Hochschule für Wirtschaft Zürich: Swiss CEX Study 2021 - First results and highlights
21:25-21:25 Wrap up
21:25-22:25 Networking drinks