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Adrian Swinscoe

Customer experience advisor, author, speaker, workshop leader and aspirant punk, Punk CX Described as an experimental CX thought leader and visionary, Adrian Swinscoe is a best-selling author, Forbes contributor, speaker, investor, advisor and aspirant CX Punk.

About this speaker

Adrian Swinscoe has been growing and helping develop customer-focused large and small businesses for over 25 years now. 

His clients have included brands such as Sky, NowTV, Apple, ING, KFC, Philips, Cancer Research UK, Talk Talk, Gazprom, Intercontinental Hotel Group, Olympus, Harper Collins, the UK Gov’s Crown Commercial Service, Microsoft, Pearson and Costa Coffee as well as numerous tech vendors and many smaller and medium sized businesses.

Adrian is a frequent writer, podcaster and speaker on all things related to customer service and experience. 

He published a best selling book in 2016 called How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing (Pearson), published an exciting new book: Punk CX in 2019 and is working on a follow up due out in late 2021.

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Why you need more punk in your CX life

Adrian Swinscoe