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Alec Dalton

Senior Manager, Global Quality, Marriott International Alec Dalton is a well-known hospitality leader with a keen passion to expectional guest experience. He leads several quality management programs at Marriott International, and is Co-Founder and Partner of the Hospitality Leadership Academy. He infuses service science to his work to raise the standard for service excellence.

About this speaker

Alec Dalton inspires exceptional experiences using service science. After operating five luxury hotels with organizations including The Ritz-Carlton Hotel Company and Walt Disney Parks & Resorts, he now leads several quality management programs for Marriott International’s global portfolio of nearly 7,500 hotels. He is also Co-Founder and Partner of the Hospitality Leadership Academy, a consultancy offering service-oriented management consulting. Alec writes frequently on CX, including co-authorship of a hospitality textbook and the first two international best-sellers in the series Customer Experience. In 2018, Hotel Management Magazine named him to the “30 Under 30” list of rising hospitality executives. In 2021, the Customer Experience Professionals Association recognized Alec with the Emerging Leader in CX Award.


Showmanship Through Service: CX Lessons from the Hospitality Industry’s COVID Response

Alec Dalton