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Andrea Hanyecz

Customer Experience Freelancer, CXPA Hungary Senior Customer Experience Manager of Budapest Bank. Earned CCXP in 2018.

About this speaker

A Certified Customer Experience Professional and a Lean Six Sigma Master Black Belt and has spent over twenty years in business improvement in GE Capital and Budapest Bank in various positions in Finance, Quality, Operations, Customer Service and Marketing. She is passionate about driving cultural changes to transfer organisations towards customer centricity.

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Talks

Welcome - Global track

Julia Ahlfeldt Ian Golding Bruno GuimarĂ£es Akos Tolnai Andrea Hanyecz Olga Guseva Beppe De Vincenti Krisztina Kanizsai Nienke Bloem Jonathan Daniels Balazs Szabo Sirte Pihlaja Laura Tengerdi

Co-creation workshop (LIVE only)

Balazs Szabo Krisztina Kanizsai Akos Tolnai Andrea Hanyecz Laura Tengerdi

Pub networking (LIVE only :)

Krisztina Kanizsai Andrea Hanyecz Akos Tolnai Laura Tengerdi Balazs Szabo