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Gustavo Imhof

Customer Insights Lead & Director, Avado / CX Ahead

About this speaker

Named a 30 Under 30 in CX by CX Network, Gustavo has been collecting accolades, from being an international best-selling author, to being published in prestigious academic and trade reviews. He has spoken to audiences the world over and has a track record of fixing under-performing Voice of Customer programmes to deliver genuine business value.

He now specialises in helping organisations turn memories into a competitive advantage, stating that experiences don't matter. Memories do.

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Customer Experience doesn't matter. Memories do.

Gustavo Imhof

Q & A - Gustavo Imhof

Gustavo Imhof Beppe De Vincenti