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Ian Golding

Global CX Specialist, CCXP, Customer Experience Consultancy An internationally renowned speaker and blogger on the subject of CX, Ian was also the first to become a CCXP (Certified Customer Experience Professional) Authorised Resource & Training Provider. Author of 'Customer What? The honest and practical guide to customer experience'.

About this speaker

A highly influential freelance CX consultant, Ian advises leading companies on CX strategy, measurement, improvement and employee advocacy techniques and solutions. Ian has worked globally across multiple industries including retail, financial services, logistics, manufacturing, telecoms and pharmaceuticals deploying CX tools and methodologies. An internationally renowned speaker and blogger on the subject of CX, Ian was also the first to become a CCXP (Certified Customer Experience Professional) Authorised Resource & Training Provider.

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Talks

Break & Networking

Mike Wittenstein Elena Rozanova Tue Søttrup Natalie Breitschmid Ian Golding Pia Vaquer Sirte Pihlaja Rosaria Cirillo Gregorio Uglioni Faran Niaz Minna Makki

Welcome - Global track

Olga Guseva Krisztina Kanizsai Bruno Guimarães Akos Tolnai Ian Golding Nienke Bloem Andrea Hanyecz Laura Tengerdi Balazs Szabo Julia Ahlfeldt Beppe De Vincenti Sirte Pihlaja Jonathan Daniels

Break & Networking

Ian Golding Faran Niaz Sirte Pihlaja Tue Søttrup Gregorio Uglioni Mike Wittenstein Natalie Breitschmid Rosaria Cirillo Elena Rozanova

Wrap up & Networking

Ian Golding Sirte Pihlaja