Author of The Customer Experience Playbook and Founder of CX Brussels
Director
CX Brussels; CX CENTRIC
Talks covered by this speaker
5
Welcome - Global track
Categories covered by Jonathan
About this Speaker
Jonathan is a Customer Experience pioneer, focused on advancing the discipline and supporting the community. His recent book The Customer Experience Playbook offers a framework for Customer Experience Governance (CX CENTRIC), as well as four step proces for leading Customer Centric Transformations (ICON). He is the founder and director of CX Brussels, a networking platform for Customer Experience Professionals. And also runs a monthly global interactive CX Discussion.
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