Author of The Customer Experience Playbook and Founder of CX Brussels
Talks covered by this speaker
Welcome - Global track
Categories covered by Jonathan
About this Speaker
Jonathan is a Customer Experience pioneer, focused on advancing the discipline and supporting the community. His recent book The Customer Experience Playbook offers a framework for Customer Experience Governance (CX CENTRIC), as well as four step proces for leading Customer Centric Transformations (ICON). He is the founder and director of CX Brussels, a networking platform for Customer Experience Professionals. And also runs a monthly global interactive CX Discussion.