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Mariana De Marchi

Mariana De Marchi

Mariana is a young professional who holds a degree in International Relations from York University and a Master in Business Economics from Fundação Getúlio Vargas, being one of the first professionals in CX in her country. She is one of the few CCXP in Brazil and has over 15 years of experience in Customer Care and Customer Experience.

Head of Customer Experience

Talks covered by this speaker


ROC: Return on Creativity

Categories covered by Mariana

About this Speaker

Over the past ten years, Mariana has worked mainly with Customer Experience Strategy and Culture, supporting companies in multiple industries with their transformation towards a customer, data and innovative driven mindset.

Mariana has worked for companies such as XP, BRF, everis, 99 and PRAVALER. She is currently the Head of Customer Experience at Qualicorp, a large company in the Health industry.

Her purpose is “to transform people's lives through amazing experiences” - especially her 1 year old, João Pedro.

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