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Paulo Azevedo

Director - Head of Client Experience, Credit Suisse

About this speaker

Paulo is a Director, Head of Client Experience. He is a passionate customer experience leader that fosters a culture change shift to a more client-centric way of thinking and working, by understanding customer expectations and needs during their end to end journeys, and defining and implementing strategies to meet them.

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CX Leader as a change agent

Paulo Azevedo

Q & A - Paulo Azevedo

Beppe De Vincenti Paulo Azevedo