Pia Hannukainen is a design strategist and customer insight professional, D.Sc. in product development.
Expert, Customer Value Creation
OP Financial Group
Talks covered by this speaker
5
Stepping up design maturity — lessons from OP Financial Group
Categories covered by Pia
About this Speaker
Pia Hannukainen, Expert, Customer Value Creation. Joined OP Financial Group in 2015. Over 15 years of experience of design thinking as a researcher, designer, educator and consultant. Established the Customer Insight function in OP. Now works as an in-house consultant on managing and developing customer experience. Notable number of international academic publications on design and innovation.
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