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Pia Hannukainen

Expert, Customer Value Creation, OP Financial Group Pia Hannukainen is a design strategist and customer insight professional, D.Sc. in product development.

About this speaker

Pia Hannukainen, Expert, Customer Value Creation. Joined OP Financial Group in 2015. Over 15 years of experience of design thinking as a researcher, designer, educator and consultant. Established the Customer Insight function in OP. Now works as an in-house consultant on managing and developing customer experience. Notable number of international academic publications on design and innovation.

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