Pia Hannukainen is a design strategist and customer insight professional, D.Sc. in product development.
Expert, Customer Value Creation
OP Financial Group
Categories covered by Pia
Talks covered by this speaker
5
Stepping up design maturity — lessons from OP Financial Group
About this Speaker
Pia Hannukainen, Expert, Customer Value Creation. Joined OP Financial Group in 2015. Over 15 years of experience of design thinking as a researcher, designer, educator and consultant. Established the Customer Insight function in OP. Now works as an in-house consultant on managing and developing customer experience. Notable number of international academic publications on design and innovation.
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