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Sirte Pihlaja

CEO, CCXP, Best-Selling Author, International Keynote Speaker, Trained LEGO Serious Play Facilitator, Shirute & CXPA Finland Sirte Pihlaja's purpose in life is to make people HAPPY. She helps organisations become the best version of themselves. She is a highly skilled, international CX/EX advisor, keynote speaker, community creator and global bestselling author, recognised as TOP150 Global CX Thought Leader. She is passionate about sparking creativity through LEGO Serious Play.

About this speaker

Sirte Pihlaja (CCXP, Trained Facilitator of LEGO® SERIOUS PLAY®) is the CEO of Shirute, the first customer experience agency in Finland. She is an internationally recognised CX/EX expert, coach, keynote speaker, designer and strategist with over 25 years of experience in advising large corporations and brands in various industries and countries.

Sirte is the leader of CXPA's Finland network, member of the International Advisory Committee and one of the Association's Founding Members. She was one of the first Europeans to have been certified as a CCXP.

Sirte has written two books on CX. Her most recent book is the globally best-selling Customer Experience 3, co-authored by 28 highly experienced international CX professionals.

When Sirte is not playing with LEGO bricks with her clients, she is passionately championing CX in the Nordics or South-East Asia and beyond, and is a familiar face in international CX Awards juries and conference stages.

Sirte was recently recognised as a TOP 150 Global Customer Experience Thought Leader. The CXPA has also awarded her the Extra Mile Award.

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Talks

Fireside Chat: Beyond Happiness - How Authentic Leaders Prioritize Purpose and People for Growth and Impact

Jenn Lim Sirte Pihlaja

Fireside Chat: What's Up, Experience Economy?

Sirte Pihlaja Joe Pine

Pre-Show - Finland track

Teija Kuustonen Sirte Pihlaja

Welcome - Finland track

Noora Lainio Sirte Pihlaja

CX Award Finland

Teija Kuustonen Sirte Pihlaja

Break & Networking - Finland track

Pia Vaquer Minna Makki Sirte Pihlaja

Wrap up - Finland track

Sirte Pihlaja

Break & Networking

Minna Makki Rosaria Cirillo Tue Søttrup Ian Golding Faran Niaz Natalie Breitschmid Sirte Pihlaja Pia Vaquer Gregorio Uglioni Mike Wittenstein Elena Rozanova

Welcome - Global track

Krisztina Kanizsai Balazs Szabo Olga Guseva Akos Tolnai Sirte Pihlaja Jonathan Daniels Laura Tengerdi Ian Golding Andrea Hanyecz Nienke Bloem Beppe De Vincenti Bruno Guimarães Julia Ahlfeldt

Break & Networking

Ian Golding Rosaria Cirillo Mike Wittenstein Natalie Breitschmid Faran Niaz Gregorio Uglioni Tue Søttrup Elena Rozanova Sirte Pihlaja

Wrap up & Networking

Ian Golding Sirte Pihlaja