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Ville Rautio

CTO, AI and Automation for CX, Elisa Ville is experienced Chief Technology Officer with a demonstrated history of working in the ICT industry.

About this speaker

Ville is currently working as CTO for Elisa’s Corporate Customers Unit. His area of responsibility is to ensure the adaptation of new technologies for customers so that their business will concretely benefit from them.

Ville is focusing heavily on AI & automation of CX. He is also responsible for a wide range of different software technologies as well as different methods, such as DevOps.

Ville has a long career (25 years) in IT in Finland and in other countries, covering multiple responsibilities from technology architect to managing business units.


Speech Recognition: Better customer service, conversational AI, and Experience Economy

Ville Rautio