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Adrian Swinscoe Customer experience advisor, author, speaker, workshop leader and aspirant punk, Punk CX

Why you need more punk in your CX life

Sirte Pihlaja & Joe Pine

Fireside Chat: What's Up, Experience Economy?

Jenn Lim & Sirte Pihlaja

Fireside Chat: Beyond Happiness - How Authentic Leaders Prioritize Purpose and People for Growth and Impact

Michela Cocco & Beppe De Vincenti

Fireside Chat: How innovation and creativity help developing great products and experiences

Santhakumaran Atmalingam Global Customer Experience Specialist, CX Expert Asia

The Asian Experience: Eat, Pray and Love

Arhi Kivilahti Retail Strategy Consultant, Ada Insights

Back to Basics: What is great customer experience for grocery retailing made of?

Maria Kallergi Customer Experience Manager, Dixons South East Europe

Inclusive Customer Experience: Same Needs – Equal Experience

Faran Niaz CEO & Founder, CX Future

Innovative storytelling defines exceptional Customer Experience

Sri Safitri DEVP Customer Experience & Digitalisation - Chief Digital Business Office, Telkom Indonesia

Make CX Your Business: Turning Pain into Gain Creatively

Frederique Kamp Expert Lead CX and Value Propositions, ING

Re-establishing the human connection

Mariana De Marchi Head of Customer Experience, Qualicorp

ROC: Return on Creativity

Sirte Pihlaja & Teija Kuustonen

CX Award Finland

Jaakko Lempinen Head of Customer Experience, Yle

Yle - more than 5 million experiences of customership

Pia Hannukainen & Tuomas Manninen

Stepping up design maturity — lessons from OP Financial Group

Clint Payne Senior Manager, Customer Experience, MultiChoice

Creativity is key when it comes to Journey Mapping

Pia Adlivankin Chief executive officer, Linnanmäki Amusement Park

Success Through Funmaster Commitment

Sean Hough Managing Director, Hidden Africa

Customer experience and the next chapter for travel in Africa

Ville Rautio CTO, AI and Automation for CX, Elisa

Speech Recognition: Better customer service, conversational AI, and Experience Economy

Ian Golding, Sirte Pihlaja, Julia Ahlfeldt, Beppe De...

Welcome - Global track

Tomas Granlund Vice President, New Business Development, Fiskars Group

Hub of innovation – future proofing the business

Mike Wittenstein, Reg Athwal, Graeme Codrington, Stef du...

Roundtable: A World Tour On Creativity

Alec Dalton Senior Manager, Global Quality, Marriott International

Showmanship Through Service: CX Lessons from the Hospitality Industry’s COVID Response

Abdulaziz Alshamsan Executive Director General Customer Experience, Ministry of Human Resources and Social Development at Kingdom of Saudi Arabia

CX Creativity in Government Sector

Andreas Forsland Founder + CEO, Cognixion

The Future of Designing Accessible Experiences

Gustavo Imhof Customer Insights Lead & Director, Avado / CX Ahead

Customer Experience doesn't matter. Memories do.