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Back to Basics: What is great customer experience for grocery retailing made of?

A Talk by Arhi Kivilahti
Retail Strategy Consultant, Ada Insights

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About this talk

This presentation explores the elements that create a great customer experience in retailing. How should technology be utilised and what are the biggest threats in relying too much on it?

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Arhi Kivilahti

Arhi helps create successful retail strategies. He has a strong background in retail business from many perspectives.

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