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Back to Basics: What is great customer experience for grocery retailing made of?

A talk by Arhi Kivilahti
Retail Strategy Consultant, Ada Insights

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About this talk

This presentation explores the elements that create a great customer experience in retailing. How should technology be utilised and what are the biggest threats in relying too much on it?

Arhi Kivilahti

Arhi helps create successful retail strategies. He has a strong background in retail business from many perspectives.

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