About this Talk
Multiple booths, tables and topics to choose from, each facilitated by a speaker or exhibitor. Choose the topic you are interested in and join the conversations.
Booths:
CXPA booth Jonna-Mari Kivijakola
Shirute booth Sirte Pihlaja
Elisa booth Honain Derrar: Speech Recognition demo
Cemantica booth Esther Edelstein, Eytan Hattem, Ma'ayan Jowell & Julia Perez - Zrihen
Facilitated discussions:
Table 1 (Finland track & Global track) Henri Kirsi: Speech Recognition + Data = Business
Table 2 (Finland track) Mia Hartikainen: Fostering Creativity in CX
Table 3 (Finland track) Minna Makki: Share Your Eureka Moments of Today
Table 4 (Finland track) Pia Vaquer: B2B CX
Table 5 (Global track) Natalie Breitschmid: Taco Bell subscription model
Table 6 (Global track) Rosaria Cirillo: Happiness in business
Table 7 (Global track) Ruth Crowley: How the Retail landscape changed
Table 8 (Global track) Faran Niaz: Human & Digital CX-The Right Balance
Table 9 (Global track) Elena Rozanova: Involving teams in CX initiatives
Table 10 (Global track) Tue Sottrup: Product-Led Customer Success
Table 11 (Global track) Gregorio Uglioni: Service Excellence creates ROI
Table 12 (Global track) Mike Wittenstein: The Future CX
About The Speakers
CEO, CCXP, Best-Selling Author, International Keynote Speaker, Trained LEGO Serious Play Facilitator, Shirute & CXPA Finland
Sirte Pihlaja's purpose in life is to make people HAPPY. She helps organisations become the best version of themselves. She is a highly skilled, international CX/EX advisor, keynote speaker, community creator and global bestselling author, recognised as TOP150 Global CX Thought Leader. She is passionate about sparking creativity through LEGO Serious Play.