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About this Talk

Multiple booths, tables and topics to choose from, each facilitated by a speaker or exhibitor. Choose the topic you are interested in and join the conversations.

Booths:

CXPA booth Jonna-Mari Kivijakola

Shirute booth Sirte Pihlaja

Elisa booth Honain Derrar: Speech Recognition demo

Cemantica booth Esther Edelstein, Eytan Hattem, Ma'ayan Jowell & Julia Perez - Zrihen

Facilitated discussions:

Table 1 (Finland track & Global track) Henri Kirsi: Speech Recognition + Data = Business

Table 2 (Finland track) Mia Hartikainen: Fostering Creativity in CX

Table 3 (Finland track) Minna Makki: Share Your Eureka Moments of Today

Table 4 (Finland track) Pia Vaquer: B2B CX

Table 5 (Global track) Natalie Breitschmid: Taco Bell subscription model

Table 6 (Global track) Rosaria Cirillo: Happiness in business

Table 7 (Global track) Ruth Crowley: How the Retail landscape changed

Table 8 (Global track) Faran Niaz: Human & Digital CX-The Right Balance

Table 9 (Global track) Elena Rozanova: Involving teams in CX initiatives

Table 10 (Global track) Tue Sottrup: Product-Led Customer Success

Table 11 (Global track) Gregorio Uglioni: Service Excellence creates ROI

Table 12 (Global track) Mike Wittenstein: The Future CX

About The Speakers

Rosaria Cirillo

Rosaria Cirillo

Happiness Change Catalyst, Wow Now

Rosaria is a TEDx Speaker, Happiness Change Catalyst, and a CX Advisor. She is a Certified Happiness Trainer (HSA), Certified Laughter Yoga Teacher, Certified Customer Experience Professional (CCXP) & Certified CX Trainer by the Customer Institute. Rosaria is the author of "Yellow Factor: Happiness in business", Yellow Goldfish, and additional books.


Ian Golding

Ian Golding

Global CX Specialist, CCXP, Customer Experience Consultancy

An internationally renowned speaker and blogger on the subject of CX, Ian was also the first to become a CCXP (Certified Customer Experience Professional) Authorised Resource & Training Provider. Author of 'Customer What? The honest and practical guide to customer experience'.


Sirte Pihlaja

Sirte Pihlaja

CEO, CCXP, Best-Selling Author, International Keynote Speaker, Trained LEGO Serious Play Facilitator, Shirute & CXPA Finland

Sirte Pihlaja's purpose in life is to make people HAPPY. She helps organisations become the best version of themselves. She is a highly skilled, international CX/EX advisor, keynote speaker, community creator and global bestselling author, recognised as TOP150 Global CX Thought Leader. She is passionate about sparking creativity through LEGO Serious Play.


Mike Wittenstein

Mike Wittenstein

Founder + Managing Partner, Storyminers

Mike has earned top professional designations in customer experience (CCXP), consulting (CMC), speaking (CSP, DTM), and business (MBA).


Faran Niaz

Faran Niaz

CEO & Founder, CX Future

With 25 years of hands-on experience of Customer Experience work Faran has earned his place among true CX Professionals. His track record is amazing including true customer experience transformations and recognition by "Awards international" as the most experience judge!


Tue Søttrup

Tue Søttrup

Chief CX Evangelist, Dixa

CCXP


Gregorio Uglioni

Gregorio Uglioni

CX Goalkeeper

Gregorio Uglioni, the CX Goalkeeper, is an expert in Business Transformation, Innovation and Customer Experience.


Elena Rozanova

Elena Rozanova

Head Of Customer Relations, Small business, Rosbank

CCXP


Natalie Breitschmid

Natalie Breitschmid

Experience Enthusiast, CCXP, Sinodus AG

CCXP