A talk by Ian Golding, Sirte Pihlaja, Mike Wittenstein, Natalie Breitschmid, Rosaria Cirillo, Minna Makki, Faran Niaz, Elena Rozanova, Tue Søttrup, Gregorio Uglioni and Pia Vaquer
Customer Experience Consultancy,
Shirute & CXPA Finland,
Storyminers,
Sinodus AG,
Wow Now,
Etsimo Healthcare,
CX Future,
Rosbank,
Dixa,
CX Goalkeeper and
Puheet
Categories covered by this talk
About this talk
Multiple booths, tables and topics to choose from, each facilitated by a speaker or exhibitor. Choose the topic you are interested in and join the conversations.
Booths:
CXPA booth Jonna-Mari Kivijakola
Shirute booth Sirte Pihlaja
Elisa booth Honain Derrar: Speech Recognition demo
Cemantica booth Esther Edelstein, Eytan Hattem, Ma'ayan Jowell & Julia Perez - Zrihen
Facilitated discussions:
Table 1 (Finland track & Global track) Henri Kirsi: Speech Recognition + Data = Business
Table 2 (Finland track) Mia Hartikainen: Fostering Creativity in CX
Table 3 (Finland track) Minna Makki: Share Your Eureka Moments of Today
Table 4 (Finland track) Pia Vaquer: B2B CX
Table 5 (Global track) Natalie Breitschmid: Taco Bell subscription model
Table 6 (Global track) Rosaria Cirillo: Happiness in business
Table 7 (Global track) Ruth Crowley: How the Retail landscape changed
Table 8 (Global track) Faran Niaz: Human & Digital CX-The Right Balance
Table 9 (Global track) Elena Rozanova: Involving teams in CX initiatives
Table 10 (Global track) Tue Sottrup: Product-Led Customer Success
Table 11 (Global track) Gregorio Uglioni: Service Excellence creates ROI
Table 12 (Global track) Mike Wittenstein: The Future CX
Ian Golding
An internationally renowned speaker and blogger on the subject of CX, Ian was also the first to become a CCXP (Certified Customer Experience Professional) Authorised Resource & Training Provider. Author of 'Customer What? The honest and practical guide to customer experience'.
Sirte Pihlaja
Sirte Pihlaja's purpose in life is to make people HAPPY. She helps organisations become the best version of themselves. She is a highly skilled, international CX/EX advisor, keynote speaker, community creator and global bestselling author, recognised as TOP150 Global CX Thought Leader. She is passionate about sparking creativity through LEGO Serious Play.
Mike Wittenstein
Mike has earned top professional designations in customer experience (CCXP), consulting (CMC), speaking (CSP, DTM), and business (MBA).
Natalie Breitschmid
CCXP
Rosaria Cirillo
Rosaria is a TEDx Speaker, Happiness Change Catalyst, and a CX Advisor. She is a Certified Happiness Trainer (HSA), Certified Laughter Yoga Teacher, Certified Customer Experience Professional (CCXP) & Certified CX Trainer by the Customer Institute. Rosaria is the author of "Yellow Factor: Happiness in business", Yellow Goldfish, and additional books.
Faran Niaz
With 25 years of hands-on experience of Customer Experience work Faran has earned his place among true CX Professionals. His track record is amazing including true customer experience transformations and recognition by "Awards international" as the most experience judge!
Elena Rozanova
CCXP
Tue Søttrup
CCXP
Gregorio Uglioni
Gregorio Uglioni, the CX Goalkeeper, is an expert in Business Transformation, Innovation and Customer Experience.
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