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Customer experience and the next chapter for travel in Africa

A talk by Sean Hough
Managing Director, Hidden Africa

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About this talk

Seasoned travel industry executive, Sean Hough, will join Julia Ahlfeldt for a conversation about the future of the travel industry.

In their fireside chat, Sean and Julia will explore examples of how the travel industry is creatively responding to the challenges of delivering customer experience amid the ongoing health crisis. Sean will share insights about implications for safari experiences, which are unique to Africa, and how he's leveraged both CX and EX throughout his career to help organizations thrive - even in the face of change.

Sean Hough

Sean has a long and impressive career in the travel industry. He has turned around two retail travel businesses. In 2013, Sean received the Outstanding Executive award from global tourism giant, The Travel Corporation.

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