Customer experience and the next chapter for travel in Africa
A Talk by Sean Hough
About this talk
Seasoned travel industry executive, Sean Hough, will join Julia Ahlfeldt for a conversation about the future of the travel industry.
In their fireside chat, Sean and Julia will explore examples of how the travel industry is creatively responding to the challenges of delivering customer experience amid the ongoing health crisis. Sean will share insights about implications for safari experiences, which are unique to Africa, and how he's leveraged both CX and EX throughout his career to help organizations thrive - even in the face of change.