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Abdulaziz Alshamsan

CX Creativity in Government Sector

A Talk by Abdulaziz Alshamsan (Executive Director General Customer Experience, Ministry of Human Resources and Social Development at Kingdom of Saudi Arabia)

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About this Talk

Our call center performance was dropping dramatically. And, customer experience suffered from long waiting times and quality issues. We came up with a creative approach to enhance customer experience. Join me to learn more.

About The Speakers

Abdulaziz Alshamsan

Abdulaziz Alshamsan

Executive Director General Customer Experience, Ministry of Human Resources and Social Development at Kingdom of Saudi Arabia