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Global CX Day 2021 Global CX Day 2021
Faran Niaz

Innovative storytelling defines exceptional Customer Experience

A Talk by Faran Niaz (CEO & Founder, CX Future)

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About this Talk

• What is CX Storytelling? • Significance for organization • What CEOs of Top Global companies say about importance of storytelling • Every ROLEX tells a story! • How Nike, Airbnb, and Dove use CX storytelling to influence customer sentiments

Pre-recorded presentations & interviews

About The Speakers

Faran Niaz

Faran Niaz

CEO & Founder, CX Future

With 25 years of hands-on experience of Customer Experience work Faran has earned his place among true CX Professionals. His track record is amazing including true customer experience transformations and recognition by "Awards international" as the most experience judge!