Re-establishing the human connection
A Talk by Frederique Kamp (Expert Lead CX and Value Propositions, ING)
About this Talk
Empathy is the skill to develop if you want to be successful in CX. How can you otherwise truly understand your customers, feel what they feel? Frederique will deep dive into how to create and empower the human connection – especially in this digital age - within organisations to delight and support customers, employees, patients and citizens. One tip upfront on the how: with creativity and positivity!