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Re-establishing the human connection

A talk by Frederique Kamp
Expert Lead CX and Value Propositions, ING

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About this talk

Empathy is the skill to develop if you want to be successful in CX. How can you otherwise truly understand your customers, feel what they feel? Frederique will deep dive into how to create and empower the human connection – especially in this digital age - within organisations to delight and support customers, employees, patients and citizens. One tip upfront on the how: with creativity and positivity!

Frederique Kamp

Frederique is CX inspirator and speaker. She is agile expert and team coach who believes in leading by purpose. Her mission is to unlock potential of both people as organizations.

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