A Talk by Pia Hannukainen and Tuomas Manninen
OP Financial Group and
OP Financial Group
About this talk
Research shows that organizations who put effort on design and CX make more money. OP Financial Group has been a forerunner on utilizing design and user centricity. Tuomas and Pia will tell you how OP has taken advantage of design and increased design maturity, how the design work has been organized, and how they have measured the results.
Categories covered by this talk
Pia Hannukainen
Pia Hannukainen is a design strategist and customer insight professional, D.Sc. in product development.
Tuomas Manninen
Tuomas Manninen has a long experience in design management and customer exprience management. He knows how to build design as a strategic competence.
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