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Paulo Azevedo

CX Leader as a change agent

A Talk by Paulo Azevedo (Director - Head of Client Experience, Credit Suisse)

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About this Talk

CX Leaders have many missions in an organisation, but one of the most important ones is a culture change mission to a more client centric way of working and thinking. Paulo will share some strategies that have worked for him to achieve that, hopefully it can help you in your mission as well.

About The Speakers

Paulo Azevedo

Paulo Azevedo

Director - Head of Client Experience, Credit Suisse