A talk by Ian Golding, Sirte Pihlaja, Julia Ahlfeldt, Beppe De Vincenti, Olga Guseva, Nienke Bloem, Jonathan Daniels, Bruno Guimarães, Andrea Hanyecz, Krisztina Kanizsai, Balazs Szabo, Laura Tengerdi and Akos Tolnai
Customer Experience Consultancy,
Shirute & CXPA Finland,
Julia Ahlfeldt CX Consulting & CXPA Cape Town,
nexa Consulting,
Integria,
CX by Nienke Blem & CXPA Netherlands,
CX Brussels; CX CENTRIC,
SoluCX,
CXPA Hungary,
Zoosh Group & CXPA Hungary Network,
CXFactory.org,
CXPA Hungary and
AbilityMatrix
Categories covered by this talk
About this talk
It is our pleasure to celebrate the CX Day with you! Preparing this event gave us a sense of pride as it reaffirms how incredibly generous, resilient, imaginative, and optimistic the CX community is. Enjoy today's world-class speakers and have fun networking with like-minded individuals from all over the world.
Ian Golding
An internationally renowned speaker and blogger on the subject of CX, Ian was also the first to become a CCXP (Certified Customer Experience Professional) Authorised Resource & Training Provider. Author of 'Customer What? The honest and practical guide to customer experience'.
Sirte Pihlaja
Sirte Pihlaja's purpose in life is to make people HAPPY. She helps organisations become the best version of themselves. She is a highly skilled, international CX/EX advisor, keynote speaker, community creator and global bestselling author, recognised as TOP150 Global CX Thought Leader. She is passionate about sparking creativity through LEGO Serious Play.
Julia Ahlfeldt
Julia is a customer experience advisor, speaker and strategic leader with over 15 years of experience. She has specialized in driving profitable growth through improved customer experiences.
Beppe De Vincenti
Beppe de Vincenti is co-founder and managing partner of nexa consulting. He is professional in data driven marketing and customer experience management.
Olga Guseva
Founding partner of Integria Consult, CXPA authorized trainer, first CCXP in Russia, judge of International CX Awards, European CX Awards, CX World Awards, CX Leader of the Year, co-author of Amazon bestsellers Customer Experience and Customer Experience II
Nienke Bloem
Nienke Bloem has over 20 years experience in strategic change management positions within telecom, travel, financial and IT businesses. She is a global keynote speaker and educator on Customer Experiences who inspires audiences and has trained over 500 CX professionals.
Jonathan Daniels
Author of The Customer Experience Playbook and Founder of CX Brussels
Bruno Guimarães
Lead CXPA Brazil Network & Founder of the Amigos do CX Community
Andrea Hanyecz
Senior Customer Experience Manager of Budapest Bank. Earned CCXP in 2018.
Krisztina Kanizsai
Designing loveable solutions that are derived from an understanding of the business, the customers and the technology building blocks to deliver exceptional customer experience. Helping startups and mature enterprises to realise the potential of great ideas.
Laura Tengerdi
Laura Tengerdi has over 25 years of marketing and branding experience. She has also work as head of customer experience and become a Certified Customer Experience Professional (CCXP).
Akos Tolnai
Coaching, Customer Experience, Startups, Entrepreneurship, Business Design, Sales, Design Thinking, Sales and Marketing, Sales Strategy and Management, Product Strategy, Product Marketing, Product Development, Business Strategy, Business Model Design, Business Planning
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