Why you need more punk in your CX life
About this talk
To achieve difference and stand out from the crowd whether that is as an individual or a brand is increasingly difficult with many voices saying that they feel like they are in a maelstrom and are struggling to keep up. Competition, differentiation, disruption, artificial intelligence, automation, big data, omni-channel, personalisation, behavioural science, privacy, ROI challenges …. these are only some of the issues that CX professionals are are wrestling with.
In a punchy and colourful way, Adrian will explore why taking a more punk approach to these challenges will help CX professionals harness their creativity and deliver the outcomes that we all want to see.