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Why you need more punk in your CX life

A Talk by Adrian Swinscoe
Customer experience advisor, author, speaker, workshop leader and aspirant punk, Punk CX

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About this talk

To achieve difference and stand out from the crowd whether that is as an individual or a brand is increasingly difficult with many voices saying that they feel like they are in a maelstrom and are struggling to keep up. Competition, differentiation, disruption, artificial intelligence, automation, big data, omni-channel, personalisation, behavioural science, privacy, ROI challenges …. these are only some of the issues that CX professionals are are wrestling with.

In a punchy and colourful way, Adrian will explore why taking a more punk approach to these challenges will help CX professionals harness their creativity and deliver the outcomes that we all want to see.

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Adrian Swinscoe

Described as an experimental CX thought leader and visionary, Adrian Swinscoe is a best-selling author, Forbes contributor, speaker, investor, advisor and aspirant CX Punk.

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