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Why you need more punk in your CX life

A talk by Adrian Swinscoe
Customer experience advisor, author, speaker, workshop leader and aspirant punk, Punk CX

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About this talk

To achieve difference and stand out from the crowd whether that is as an individual or a brand is increasingly difficult with many voices saying that they feel like they are in a maelstrom and are struggling to keep up. Competition, differentiation, disruption, artificial intelligence, automation, big data, omni-channel, personalisation, behavioural science, privacy, ROI challenges …. these are only some of the issues that CX professionals are are wrestling with.

In a punchy and colourful way, Adrian will explore why taking a more punk approach to these challenges will help CX professionals harness their creativity and deliver the outcomes that we all want to see.

Categories covered by this talk

Adrian Swinscoe

Described as an experimental CX thought leader and visionary, Adrian Swinscoe is a best-selling author, Forbes contributor, speaker, investor, advisor and aspirant CX Punk.

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