About this Talk
About The Speakers
Global CX Specialist, CCXP, Customer Experience Consultancy
An internationally renowned speaker and blogger on the subject of CX, Ian was also the first to become a CCXP (Certified Customer Experience Professional) Authorised Resource & Training Provider. Author of 'Customer What? The honest and practical guide to customer experience'.
CEO, CCXP, Best-Selling Author, International Keynote Speaker, Trained LEGO Serious Play Facilitator, Shirute & CXPA Finland
Sirte Pihlaja's purpose in life is to make people HAPPY. She helps organisations become the best version of themselves. She is a highly skilled, international CX/EX advisor, keynote speaker, community creator and global bestselling author, recognised as TOP150 Global CX Thought Leader. She is passionate about sparking creativity through LEGO Serious Play.