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Yle - more than 5 million experiences of customership

A talk by Jaakko Lempinen
Head of Customer Experience, Yle

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About this talk

Jaakko is particularly interested in how artificial intelligence can shape the media experience of the future and how companies can at the same time reform their own operations and operating culture through this opportunity. He is openly interested and always learning new things about applying an agile culture, developing the employee and customer experience, and the latest trends in business design. Hold on to your seats to hear more about the things this means in practice!

Jaakko Lempinen

Jaakko is experienced data, analytics & AI professional with a great history of working in the digital, broadcast and print-media industry.

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