Yle - more than 5 million experiences of customership
A Talk by Jaakko Lempinen (Head of Customer Experience, Yle)
About this Talk
Jaakko is particularly interested in how artificial intelligence can shape the media experience of the future and how companies can at the same time reform their own operations and operating culture through this opportunity. He is openly interested and always learning new things about applying an agile culture, developing the employee and customer experience, and the latest trends in business design. Hold on to your seats to hear more about the things this means in practice!