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Pre-recorded presentations & interviews

Full of useful content from CX practitioners, organisations that set standards and support excellence in CX and thought leaders these talks are not to miss! Fortunately they will be available for 3 months after the event. You can come back to the platform and watch them over and over again, they are definitely worth it

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Meet our Speakers

We've gathered some of the top experts in the field to discuss this topic. With years of experience between them, they're well-equipped to offer invaluable insights and perspectives.

Michela Cocco

Michela Cocco

Global CX & Innovation Manager, Nespresso

Jenn Lim

Jenn Lim

Co-Founder, CEO and Chief Happiness Officer, Delivering Happiness

Sirte Pihlaja

Sirte Pihlaja

CEO, CCXP, Best-Selling Author, International Keynote Speaker, Trained LEGO Serious Play Facilitator, Shirute & CXPA Finland

Joe Pine

Joe Pine

Speaker, Management Advisor & Author, Strategic Horizons LLP

Adrian Swinscoe

Adrian Swinscoe

Customer experience advisor, author, speaker, workshop leader and aspirant punk, Punk CX

Santhakumaran Atmalingam

Santhakumaran Atmalingam

Global Customer Experience Specialist, CX Expert Asia

Beppe De Vincenti

Beppe De Vincenti

Founder and Managing Partner, nexa Consulting

Arhi Kivilahti

Arhi Kivilahti

Retail Strategy Consultant, Ada Insights

Sri Safitri

Sri Safitri

DEVP Customer Experience & Digitalisation - Chief Digital Business Office, Telkom Indonesia

Mariana De Marchi

Mariana De Marchi

Head of Customer Experience, Qualicorp

Sean Hough

Sean Hough

Managing Director, Hidden Africa

Maria Kallergi

Maria Kallergi

Customer Experience Manager, Dixons South East Europe

Frederique Kamp

Frederique Kamp

Expert Lead CX and Value Propositions, ING

Faran Niaz

Faran Niaz

CEO & Founder, CX Future

Talks

Why you need more punk in your CX life

Adrian Swinscoe

Fireside Chat: What's Up, Experience Economy?

Sirte Pihlaja Joe Pine

Fireside Chat: Beyond Happiness - How Authentic Leaders Prioritize Purpose and People for Growth and Impact

Jenn Lim Sirte Pihlaja

Fireside Chat: How innovation and creativity help developing great products and experiences

Beppe De Vincenti Michela Cocco

The Asian Experience: Eat, Pray and Love

Santhakumaran Atmalingam

Back to Basics: What is great customer experience for grocery retailing made of?

Arhi Kivilahti

Inclusive Customer Experience: Same Needs – Equal Experience

Maria Kallergi

Innovative storytelling defines exceptional Customer Experience

Faran Niaz

Make CX Your Business: Turning Pain into Gain Creatively

Sri Safitri

Re-establishing the human connection

Frederique Kamp

ROC: Return on Creativity

Mariana De Marchi

Customer experience and the next chapter for travel in Africa

Sean Hough