Global CX Day 2021

Russia

Все самое интересное и передовое в СХ из России

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Meet our Speakers

We've gathered some of the top experts in the field to discuss this topic. With years of experience between them, they're well-equipped to offer invaluable insights and perspectives.

Svetlana Karlovich

HRD

Natalia Kim

Founding partner, Integria Consult

Irina Lerner

Psychologist

Natalia Loshkareva

Head of Customer Service for Corporate Clients, MTC

Olga Omelchenko

CX Lead, Sber Private Banking

Alexey Shemetov

СХ head, Amulex

Olga Shuvalova

Founding partner, Business Integro

Talks

Welcome and introduction Приветствие

Employee Experience. Working efficiently with internal client. Опыт сотрудников. Как эффективно работать с внутренним клиентом.

Human to Human and/or technologies Human to Human и/или технологии?

Empathy. Psychology tool for business practitioners. Круглый стол в режиме онлайн: Эмпатия. Психологический инструмент для бизнес-практиков

Wrap up - Russia track