Global CX Day 2021

Switzerland

Hear about the CX news, excellence and developments in your region

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Meet our Speakers

We've gathered some of the top experts in the field to discuss this topic. With years of experience between them, they're well-equipped to offer invaluable insights and perspectives.

Beppe De Vincenti

Founder and Managing Partner, nexa Consulting

Paulo Azevedo

Director - Head of Client Experience, Credit Suisse

Prof. Dr. Michael Grund

Head of Department for Marketing & Business Communications, HWZ Hochschule für Wirtschaft Zürich

Gustavo Imhof

Customer Insights Lead & Director, Avado / CX Ahead

Talks

Welcome and introduction - Switzerland track

Customer Experience doesn't matter. Memories do.

Q & A - Gustavo Imhof

CX Leader as a change agent

Q & A - Paulo Azevedo

Swiss CEX Study 2021 - First results and highlights

Wrap up - Switzerland track

Networking drinks - Switzerland track (LIVE only :)